At The Caring Mushroom Company, we are dedicated to providing the freshest, highest-quality mushrooms. Our subscription refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please note that in some situations, delivered and consumed food may be deducted from your return if otherwise described (e.g., if you order one pound per week for 4 weeks to test drive without it being a promotional offer such as “try free for 30 days”).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Perishable goods such as food cannot be returned but can be replaced or refunded upon providing photo and description as proof of unsatisfactory condition of your received product.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the farm.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any non-perishable item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Replacement, Rectification, or Refund for Mushrooms

We offer a 100% satisfaction guarantee for our mushrooms:

  • Replacement: If your mushrooms arrive damaged, un-fresh, or in unsatisfactory condition, please contact us within 48 hours of delivery. We will promptly send you a replacement order at no additional cost.
  • Rectification: For any issues with your order, such as incorrect items or missing products, please notify us immediately. We will take the necessary steps to rectify the issue.
  • Refund: If you prefer not to receive a replacement or rectification, we offer a full refund for mushroom orders. Please contact us within 7 days of delivery to initiate the refund process.

Subscription Refund

We offer a 30-day trial period for our subscription service. If you are not satisfied within the first 30 days, you may cancel your subscription for a full refund. For mushroom orders within the subscription, our replacement or rectification policy applies within the first few days of receipt.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecaringmushroom.ca.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are deemed to be of poor quality. If you need to exchange it for the same item, send us an email at support@thecaringmushroom.ca with a photo of your order and reason for needing a return.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they

Need Help?

Contact us at support@thecaringmushroom.ca for questions related to refunds and returns.